About prism-nectar
Dedicated to helping individuals and families access the support they deserve through expert benefits guidance.
Our Story
prism-nectar began in 2018 when our founder, after witnessing a family member struggle to navigate the benefits system following a serious illness, recognised a gap between the support available and people's ability to access it.
What started as informal advice to neighbours and community members grew into a structured service. Today, we employ a team of experienced benefits advisors who combine policy knowledge with genuine compassion.
We have seen how life circumstances can change rapidly—job loss, illness, bereavement, or caring responsibilities can suddenly thrust someone into unfamiliar territory. Our role is to be the steady hand that guides people through bureaucratic processes that can otherwise feel impenetrable.
"The system exists to help people. Our job is simply to make it accessible."
Our Values
The principles that guide every interaction with our clients.
Dignity First
Everyone who comes to us is treated with respect, regardless of their circumstances. We understand that asking for help can be difficult, and we honour that trust.
Clarity Over Jargon
Government communications can be dense and confusing. We translate complex policies into plain language so you always understand what is happening with your claim.
Thoroughness
We examine every aspect of your situation to ensure no entitlement is overlooked. Many clients discover they qualify for support they never knew existed.
Honest Guidance
We give realistic assessments of your eligibility and prospects. If we think a claim is unlikely to succeed, we explain why and discuss alternatives.
Our Team
Experienced professionals committed to helping you navigate the benefits landscape.
Eleanor Matthews
Founder & Lead Advisor
With over 15 years in welfare rights, Eleanor built prism-nectar to address the gaps she saw in accessible benefits guidance.
James Okonkwo
Senior Benefits Advisor
James specialises in disability benefits and has successfully supported hundreds of PIP and ESA applications and appeals.
Priya Sharma
Universal Credit Specialist
Priya joined us from the DWP, bringing inside knowledge of how claims are processed and assessed.
Robert Chen
Appeals Coordinator
Robert handles mandatory reconsiderations and tribunal preparations, with a strong track record in overturning initial rejections.
Our Journey
Key moments that have shaped who we are today.
prism-nectar founded in London, initially serving the local community with free advice sessions.
Expanded services to include formal benefits applications. Helped our 500th client secure benefits.
Shifted to remote consultations during the pandemic, making our services accessible nationwide.
Launched specialist appeals service. Successfully overturned 340 rejected claims at tribunal.
Team grew to eight advisors. Introduced partnerships with housing associations and community organisations.
Reached milestone of 7,000 clients assisted. Recognised by local councils for community contribution.
Continuing to grow while maintaining the personal service that defines our approach.
Achievements
What Makes Us Different
Focused Expertise
Unlike general advice services, we focus exclusively on benefits and social payments. This specialisation means deeper knowledge and better outcomes for you.
End-to-End Support
From initial eligibility checks through to appeals if needed, we stay with you throughout the entire process. You are never left to figure things out alone.
Responsive Communication
We know how stressful waiting can be. We commit to responding to all enquiries within 48 hours and keeping you updated on any developments.
Our Commitment to You
Every person who contacts us receives the same level of dedication, whether their case is straightforward or complex. We measure our success not by the number of cases we handle, but by the peace of mind we bring to people during difficult times.
Let Us Help You
Whether you are applying for the first time or need help with an existing claim, our team is ready to assist.
Contact Our Team