Contact Us

We are here to answer your questions and help you access the benefits support you need.

Get in Touch

Reach out to our team for enquiries about our services or to schedule a consultation. We aim to respond to all messages within 48 hours.

Office Address

47 Clerkenwell Road
London EC1M 5RS
United Kingdom

Email

[email protected]

Office Hours

Monday – Friday: 9:00 AM – 5:30 PM
Saturday: 10:00 AM – 2:00 PM
Sunday: Closed

Visiting Our Office

Our office is located in central London, easily accessible by public transport.

By Underground

Farringdon station (Circle, Hammersmith & City, Metropolitan lines) is a 5-minute walk. Exit via Cowcross Street and head north on Farringdon Road, then turn right onto Clerkenwell Road.

By Bus

Routes 63, 341, and 55 stop nearby on Clerkenwell Road. The number 19 stops on Farringdon Road, a short walk from our office.

Accessibility

Our office is wheelchair accessible with step-free entry. Please let us know in advance if you require any accommodations for your visit.

About Our Service

prism-nectar provides professional guidance for individuals and families navigating the UK benefits system. We assist with applications for Universal Credit, Personal Independence Payment, Employment and Support Allowance, Carer's Allowance, and other social payments. Our team also provides support for mandatory reconsiderations and tribunal appeals when claims are rejected. We serve clients throughout England, Wales, and Scotland, with consultations available in person at our London office or remotely via email and video call.

Company Information

Legal Status

prism-nectar is a private limited company registered in England and Wales.

Registration

Company Registration Number: 11847263

Registered Office

47 Clerkenwell Road, London EC1M 5RS, United Kingdom

Data Protection

Registered with the Information Commissioner's Office (ICO). Reference: ZA789456

Frequently Asked Questions

We aim to respond to all enquiries within 48 hours during business days. If your matter is urgent, please indicate this in your message and we will prioritise accordingly.
No, in-person visits are not required. Most of our consultations take place via email or video call, allowing us to serve clients throughout the UK regardless of their location. However, you are welcome to visit our London office if you prefer face-to-face meetings.
Please include a brief description of your situation, which benefit or benefits you are interested in, and any relevant background such as health conditions, caring responsibilities, or recent life changes. This helps us understand how we might assist you.
Absolutely. We treat all client information with strict confidentiality and comply with UK data protection legislation including GDPR. We will never share your personal details with third parties without your explicit consent.
Our standard hours are Monday to Friday, 9:00 AM to 5:30 PM, with limited Saturday availability. If you have commitments that make these times difficult, please let us know and we may be able to arrange an alternative time.
Home visits are not part of our standard service. However, for clients with significant mobility challenges in the Greater London area, we may be able to discuss arrangements on a case-by-case basis. Please enquire for more details.

Take the First Step

Send us an email today and let us help you navigate your benefits journey.

Email Us Now